Contact Us
Need help with your Canada Advance CBSA Declaration?
Use this page to find the best way to contact our support team. We can help you with questions about your application, payment, refund request, invoice, or the document you received by email.
Our team reviews every message carefully and replies as soon as possible.
How to Contact Us
You can contact cbsacanada.com online if you need help before, during, or after submitting your request. Choose the contact option that best matches your question.
Use the contact form
The fastest way to get help is to complete our contact form.
Please include the same email address and passport number you used in your application. This helps us locate your request and answer you faster.
You can use the form for:
- Payment issues
- Refund requests
- Help completing the form
- Application status checks
- Questions about your travel document
- Corrections to submitted information
- Any other questions about us and our services
Using the contact form helps us send your message to the right team. Make sure your details are correct before you submit them.
Send us an email
You can also contact our support team by email at info@cbsacanada.com.
When you email us, please include your full name and the email address used in your application. If your question is about a submitted request, include your passport number so we can identify you.
Refund requests
If you want to request a refund, send your message through the contact form and mention refunds in your message.
Once we receive your request, our team will check the details and explain the next steps by email.
Feedback and suggestions
We welcome your feedback about our service.
Tell us what worked well or what we could improve. Your comments help us make our online support and application process easier for future travelers.
FAQs About cbsacanada.com
These answers cover common support questions from users. They’re designed to help you solve simple issues quickly.
I haven’t received the email with my document yet. What should I do?
Toggle faqs
First, check your spam, junk, and promotions folders.
Then, make sure you entered the correct email address when you applied. If you still cannot find the message, contact us using the same email address and passport number from your request.
If you contact us, include as much detail as possible so we can find your request faster.
I made a mistake in my details. Can I correct it?
Toggle faqs
Contact us as soon as possible.
Include your full name, email address, passport number, and the details you need to update. Our team will check whether the correction can still be made.
Some changes may depend on the status of your request, so it’s best to contact us quickly.
How can I check the status of my request?
Toggle faqs
If you cannot find the status of your request in your recent emails, contact our team.
To help us find your file, provide the same email address and passport number used in your application.
Our team will review your request and send an update to the email address you provide.
I had a payment problem. Who should I contact?
Toggle faqs
Send us a message through the contact form.
Please include the email address used during the process and any transaction details available. This helps our team review the payment faster.
If you were charged but did not receive a confirmation email, mention this clearly in your message.
Is my personal information secure?
Toggle faqs
Yes. The form uses Secure Sockets Layer encryption to help protect your personal information during the process.
We only ask for the details needed to review your message and help with your request.
For your safety, avoid sending unnecessary personal information that is not related to your question.
Can I contact support in my language?
Toggle faqs
Our support team can assist users in 15+ languages.
Send your message in the language you feel most comfortable using.
Clear messages help us reply faster, so include your main question and any application details in the first part of your message.